Terms of Service

Last Updated: February 26, 2026
Company Name: Guangzhou Fanwu Trading Co., Ltd.
Company Address: Workstation 0762, Shop 101, No. 5 Jiangyan North Road, Haizhu District, Guangzhou
Representative: Fang Shikun
Unified Social Credit Code: 91440105MAK3TQNG27
Phone Number: 19292438579
Email: service@mail.lomariw.com

Terms of Service

Welcome to our store! These Terms of Service are designed to clarify the rights and obligations between you and us, ensuring your legal rights. Please read these terms carefully before placing an order. By completing your order, you fully understand and agree to all the contents of these terms. We specialize in offering niche department store products in the United States, adhering to principles of integrity and quality service to provide you with reliable products and services.

I. Product Scope Description

We primarily deal in niche department store products, covering four main categories and corresponding items. All products comply with relevant US quality standards to ensure legitimate sales:

• Digital: Headphones, power banks, mice, chargers;
• Sports and Fitness: Dumbbells, badminton rackets;
• Stationery and Office Supplies: Pens;
• Home and Daily Essentials: Cups, chopsticks, toothbrushes.

We will continuously optimize our product categories. If there are updates to product information, the store page will reflect these changes. Additionally, we strictly comply with the Inform Consumers Act to ensure transparency in product information, prohibiting the sale of counterfeit, stolen, or unsafe goods to secure your transactions.

II. Order Processing Rules

1. Order Editing and Changes

   After submitting an order, you can apply to customer service for editing or changing order information (including product model, quantity, delivery address, etc.) within 12 hours. Beyond 12 hours, the order enters the preparation process and cannot be changed, so please verify order details carefully when placing an order to avoid unnecessary issues.

2. Shipping and Delivery Time

   For in-stock orders, shipping will be completed within 1-2 business days (excluding weekends and US public holidays). Once shipped, logistics information will be promptly updated for your reference. The normal estimated delivery time is 5-7 business days; however, this is subject to delays due to logistics transit, weather, regional factors, and other force majeure circumstances. We will coordinate with logistics providers to ensure timely deliveries but are not liable for delays beyond our control.

3. Stock Information

   Product stock levels are displayed in real-time on the store page. If stock shortages occur after your order is placed, we will notify you immediately via email. You may opt to change to another product, wait for restocking, or request a full refund, which will be processed back to your original payment method without additional fees.

III. Customer Service Description

We provide professional customer support to resolve inquiries related to order tracking, product questions, and after-sales issues. Details are as follows:

• Customer Service Email: service@mail.lomariw.com (preferred contact method, we aim to respond promptly during business hours);
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00);
• Response Time: Inquiries received during business hours will be addressed within 2 business days. Inquiries received outside of business hours will be prioritized on the next business day.

IV. User Rights and Obligations

1. User Rights:

   You have the right to access detailed product information, check order status, enjoy promised shipping times and customer support services, and apply for after-sales service should there be a quality issue, ensuring your legal rights. Additionally, you can provide feedback and suggestions on our services, which we use to improve our service quality.

2. User Obligations:

   During shopping, please provide accurate personal information and delivery addresses to ensure successful order delivery. Verify product information before ordering to avoid disputes due to incorrect orders. Should any issues arise post-delivery, contact customer service within a reasonable timeframe, providing necessary documentation (such as product photos, logistics info) to facilitate quick resolution. Furthermore, refrain from engaging in illegal activities through our services. Malicious ordering or claims will result in service denial and potential liability pursuit.

V. After-Sales Handling Principles

1. If the received product has quality issues (e.g., damaged, unusable), contact customer service within 3 business days of receipt, providing photos of defects and order details. Upon verification, we offer refunds or exchanges, covering logistics costs.

2. Returns or exchanges due to personal reasons (e.g., dislike, wrong model ordered) must be requested within 7 business days of receipt. Products should remain unopened, unused, complete with accessories, and resellable. Return shipping costs are the customer's responsibility.

3. To maintain product integrity, returned items must retain their original packaging to avoid secondary damage. If returned items are unsellable, we reserve the right to reject returns or exchanges.

VI. Additional Notes

1. We hold final interpretation rights to these Terms of Service. For any questions, contact us via the customer service email provided.

2. Updates to these terms will be based on business development and applicable laws. Revised terms will be published on the store page and effective upon posting. Continued orders imply consent to updated terms.

3. Throughout transactions, your personal information will be protected according to legal, proper, and necessary principles. We commit to not disclosing or misusing your information. For more details, refer to our Privacy Policy.