Frequently Asked Questions (FAQ)
Last Updated: February 26, 2026
Company Name: Guangzhou Fanwu Trading Co., Ltd.
Company Address: Workstation 0762, Shop 101, No. 5 Jiangyan North Road, Haizhu District, Guangzhou
Representative: Fang Shikun
Unified Social Credit Code: 91440105MAK3TQNG27
Phone Number: 19292438579
Email: service@mail.lomariw.com
Product-Related Frequently Asked Questions (FAQ)
I. Product Categories and Range
Q: What categories of products do you offer, and what are some common items?
A: We focus on niche department store products in the United States, mainly covering four categories, with specific items as follows:
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Digital: Headphones, power banks, mice, chargers
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Sports and Fitness: Dumbbells, badminton rackets
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Stationery and Office Supplies: Pens
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Home and Daily Essentials: Cups, chopsticks, toothbrushes
II. Product Pricing and Taxes
Q: Do the listed prices include taxes? Who is responsible for customs duties?
A: The prices displayed on the product page include relevant taxes, so you don't need to pay additional domestic taxes. Customs duties are determined by your local policies, and any related fees are your responsibility.
III. Payment Methods
Q: What payment methods do you support?
A: We support a variety of convenient payment methods, including Mastercard, Visa, American Express, PayPal, and Klarna.
IV. Order Editing and Shipping
Q: Can I modify or edit my order information after placing an order?
A: Yes, you can contact us to modify or edit your order information within 12 hours of placing the order according to your needs.
Q: What are the shipping and delivery times for orders?
A: For in-stock orders, they are typically shipped within 1-2 business days after the order is placed (excluding weekends and holidays). The actual delivery time is 5-7 business days, depending on the logistics progress.
V. Customer Service Inquiries
Q: How can I contact customer service if I have questions about products, and what are their working hours?
A: You can contact our customer service for product inquiries via our official email: service@mail.lomariw.com. Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00).