Privacy Policy

Last Updated: February 26, 2026
Company Name: Guangzhou Fanwu Trading Co., Ltd.
Company Address: Workstation 0762, Shop 101, No. 5 Jiangyan North Road, Haizhu District, Guangzhou
Representative: Fang Shikun
Unified Social Credit Code: 91440105MAK3TQNG27
Phone Number: 19292438579
Email: service@mail.lomariw.com

Privacy Policy

Welcome to the niche general merchandise shopping services provided by Lomariw (hereinafter referred to as "we" or "the platform"). We focus on operating niche general merchandise products in the United States, covering categories such as digital products (headphones, power banks, mice, chargers), sports and fitness products (dumbbells, badminton rackets), stationery and office supplies (fountain pens), and household daily necessities (cups, chopsticks, toothbrushes). We understand the importance of your personal information security and privacy protection. This privacy policy will detail how we collect, use, store, and protect your personal information, as well as the rights you have to provide you with a transparent and secure shopping experience. This policy follows relevant U.S. data privacy regulations and the principles of "lawfulness, fairness, necessity, and transparency," while also complying with the Personal Information Protection Law of the People's Republic of China and other related laws and regulations. It applies to all shopping and related operations you conduct through our platform (including websites, mini-programs, etc.).

I. Personal Information We Collect

To provide you with complete shopping services (including order placement, shipping, after-sales service, etc.), we collect only the personal information necessary to deliver these services and do not collect information unrelated to the service. We strictly adhere to the principle of "minimal necessity" and do not force you to consent to irrelevant data collection through blanket authorization or default settings. The specific information collected is as follows:

1. Information You Provide Voluntarily

• Account and Identity Information: When you register for a platform account or complete your profile, you may be required to provide your name, email address, phone number, etc., with the email used for account login verification, order notifications, and after-sales communication (our official customer service email is: service@mail.lomariw.com).

• Transaction and Shipping Information: To fulfill orders, you need to provide shipping address, recipient name, and contact details when placing an order. This information is used solely for product delivery, order verification, and logistics tracking. Additionally, during transactions, you will generate order information (including order time, product details, payment amount, order status, etc.). We will retain this information for order management, after-sales handling, and compliance purposes.

• Inquiry and Feedback Information: When you contact us via customer service email, online consultation, or submit after-sales feedback or complaints, we collect your inquiry content, feedback opinions, and order-related evidence to quickly respond to your needs, solve problems, and optimize service quality.

2. Information We Collect Automatically

During your use of platform services, we automatically collect certain information through legal technical means for ensuring service stability, optimizing user experience, and conducting security risk control:

• Device and Login Information: This includes the model of your device, operating system, IP address, browser type, login time, etc., used to identify abnormal login behavior, prevent account security risks, and ensure transaction security.

• Browsing and Transaction Behavior Information: This includes categories of goods you browse, search keywords, add-to-cart records, and order history. It is used to provide personalized product recommendations (which you can disable at any time), optimize product display order, and analyze service usage to improve service quality.

• Logistics and Order Tracking Information: Based on your order information, we automatically collect logistics progress information to update you on shipping status and delivery times (orders with stock usually ship within 1-2 working days, excluding weekends and holidays, with actual delivery taking 5-7 working days).

3. Information Provided by Third Parties

With your explicit authorization or where permitted by law, we may obtain your relevant information from lawful and compliant third parties. For instance, we may receive logistics tracking information from logistics providers to keep you updated on delivery progress or payment status information from payment institutions for transaction settlement. We acquire only the minimal necessary information required to deliver services and require third parties to sign confidentiality agreements prohibiting them from using this information for other purposes.

II. Purposes of Using Personal Information

The personal information we collect is used only for the following legitimate purposes and will not be used beyond the scope stated at the time of collection. If it needs to be used for other purposes, we will seek your explicit consent separately:

1. Completing Transactions and Fulfillment: To process your orders, arrange product delivery, complete payment settlements, synchronize logistics information, and provide order editing/changing services (orders can be modified within 12 hours after placement upon request).

2. Providing Customer Service: To respond to your inquiries, complaints, after-sales requests, handle returns and exchanges, communicate problem solutions via customer service email (service@mail.lomariw.com) or your provided contact methods. Customer service operates Monday to Friday, 9 AM to 6 PM (UTC+8:00).

3. Optimizing Services and Products: By analyzing your browsing and transaction behaviors, we aim to understand user needs, optimize product categories (such as selecting products in digital, sports, and fitness categories), enhance platform operation experience, and develop service features that better meet user demands.

4. Security Risk Control and Compliance Requirements: To identify risks such as abnormal logins or fraudulent transactions, safeguarding your account and transaction security, and complying with federal and state data privacy regulations (such as the California Consumer Privacy Act, CCPA), Chinese laws, and regulatory requirements. We retain necessary transaction records and personal information for compliance inspections and investigations.

5. Sending Important Notifications: To send you updates on order status, logistics information, service changes, policy updates, and other important notifications to ensure you stay informed about related matters promptly.

III. Sharing, Transfer, and Public Disclosure of Personal Information

We strictly limit the sharing range of personal information, adhering to the principle of "no sharing, no transfer, no public disclosure." Unless under the following statutory or agreed circumstances, we will not disclose your personal information to any unrelated third parties:

1. Necessary Third-Party Cooperation Sharing

To complete shopping services, we share your personal information with third parties essential to service fulfillment, sharing only the minimal necessary information. We sign strict confidentiality agreements with these third parties, requiring them to use the information solely for service delivery purposes and prohibiting retention, disclosure, or use for other purposes:

• Logistics Service Providers: Share your shipping address, recipient name, contact number, and order details for product delivery and logistics tracking.

• Payment Institutions: Share your order amount, payment status, etc., for completing payment settlements. Payment information is encrypted by licensed payment institutions, and we do not have access to plaintext information.

• Technical Service Providers: Share necessary device and login information to ensure stable platform system operation and prevent network security risks. We require them to implement stringent security protection measures.

2. Legal Sharing, Transfer, or Disclosure

We may lawfully share, transfer, or disclose your personal information without further authorization in the following situations:

• Complying with legal regulations, judicial bodies, or administrative authorities' lawful requests, such as responding to court subpoenas, arbitration documents, or regulatory body investigations.

• Protecting your, our, or public interests, such as fraud prevention, handling security incidents, or addressing emergencies.

• After anonymizing or de-identifying personal information, use it for market analysis, industry research, internal decision-making, etc. Such information cannot identify specific individuals and is not subject to this policy.

3. Prohibitive Provisions

We will not sell your personal information to any third party, nor share it with unrelated third parties for marketing or advertising purposes, nor violate laws or this policy's agreements to disclose your personal information.

IV. Storage and Protection of Personal Information

1. Storage Method and Duration

• Storage Location: Your personal information is stored on servers that meet security standards. Depending on business operational needs, storage locations may be within the U.S. or other compliant regions, ensuring compliance with local data privacy regulations.

• Storage Duration: We retain your personal information only for the period necessary to achieve the service purposes. Once the period is exceeded, we will delete or anonymize your personal information per legal requirements, except where laws or regulations stipulate otherwise (e.g., retaining transaction records for compliance inspections).

2. Security Protection Measures

We employ multi-dimensional security measures incorporating technology, management, and systems to comprehensively safeguard your personal information, preventing leaks, damage, alteration, or loss:

• Technical Protection: Personal information is transmitted using SSL/TLS encryption and stored using AES-256 encryption. Firewalls and intrusion detection systems are established, with real-time monitoring for abnormal access behavior. Regular security vulnerability scans and patches counteract network attack risks.

• Personnel Management: Internal access to personal information is strictly controlled based on the "least privilege" principle, with only authorized employees accessing necessary information. All access actions are logged and traceable. Employees undergo privacy protection training and sign confidentiality agreements specifying operational responsibilities.

• Emergency Response: We have developed a data security incident emergency plan and conduct regular emergency drills. In case of personal information breaches or alterations, we will notify you via your provided contact method within 72 hours and take remedial measures to minimize losses while reporting to relevant regulatory departments.

• User Self-Protection: Please securely store your platform account password, phone verification codes, and other sensitive information. Avoid using platform services over public networks or unofficial channels. If account anomalies are detected, immediately contact us via the customer service email for assistance.

V. Your Rights Regarding Personal Information

Under relevant U.S. data privacy regulations and China's Personal Information Protection Law, you have rights concerning your personal information, including the rights to access, correct, delete, withdraw consent, and deactivate accounts. You may exercise these rights as follows:

1. Access and Correction: Log into your platform account to view your personal information, order records, and shipping addresses. If inaccuracies are found, modify them directly in your account or contact us via the customer service email (service@mail.lomariw.com) for assistance.

2. Right to Deletion: You may request the deletion of your personal information under certain circumstances: the purpose for collection or usage has been achieved; you withdraw consent; our information processing violates laws, regulations, or this policy, or other legally stipulated deletion scenarios. Submit a deletion request via the customer service email, and we will process it within five working days upon verification and inform you of the result (except for information legally required to be retained).

3. Right to Withdraw Consent: You can withdraw previously given consent for personal information collection, usage, and sharing at any time, such as disabling personalized recommendations or modifying address permissions. Post-withdrawal, we will cease information processing based on that consent without affecting prior lawful processing.

4. Right to Deactivate Accounts: You may request account deactivation through platform settings or contacting customer service. Once deactivated, we will delete your personal information within ten working days (except for information legally required to be retained). Post-deactivation, you will no longer have access to the account or related services.

5. Obtain an Information Copy: Request an electronic copy (such as PDF, CSV) of your personal information via the customer service email for use on other platforms.

Our customer service will respond to your requests during working hours (Monday to Friday, 9 AM to 6 PM, UTC+8:00). Should you disagree with the outcome, provide further feedback, and we will re-evaluate the situation.

VI. Updates and Notification of Privacy Policy

We will update this privacy policy in accordance with updates to U.S. data privacy regulations, adjustments in business models, and advancements in security technologies. Updated policies will be posted prominently on the platform (e.g., homepage announcements, privacy policy page) and marked with an effective date to ensure you remain informed about the latest privacy protection rules.

Should policy updates involve significant changes to personal information processing (e.g., expanded collection scope, adjusted sharing methods), we will notify you individually via your registered email or platform pop-up notifications. You may choose whether to continue using our services. Continued usage implies agreement with the updated privacy policy.

VII. Protection of Minors' Information

We prioritize protecting minors' personal information. If you are a minor under 18, you must obtain informed consent from your legal guardian before using our services. We will not target minors with inappropriate product information or collect irrelevant personal information. If inadvertently collected, such information will be deleted immediately. Legal guardians of minors can exercise their rights regarding personal information. For assistance, contact us via customer service email. Certain U.S. state laws require special protection for data of teenagers aged 13-16. We strictly follow these regulations and require parental consent before collecting or using related information.

VIII. Dispute Resolution and Contact Information

For questions, objections regarding this privacy policy, or if you believe your personal information rights are infringed, contact us through the following methods. We will promptly respond and address the issue during working hours:

• Official Customer Service Email: service@mail.lomariw.com

• Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)

If dissatisfied with our resolution, you may lodge a complaint with the Federal Trade Commission (FTC) or a local data protection regulatory authority to safeguard your legal rights.

IX. Supplementary Provisions

This privacy policy takes effect from its publication date and serves as the core agreement between you and us concerning personal information protection. All privacy protection matters related to your use of our services are subject to this policy. Should any provision of this policy conflict with applicable laws and regulations, those laws and regulations shall prevail.

Lomariw reserves the right to make the final interpretation of this privacy policy.